Frequently Asked Questions
1. Wrong account number?
The account number is wrong.
However, the account number is correct! Perhaps you missed that are my business and my bank headquarters in Austria? For non-Austrian customers in the EU: please send an EU or SEPA bank transfer.
Does it cost anything? No, in the EU area is no charge.
BIC and SWIFT mean the same. If your banktransfer form needs 11 characters please add XXX to the end.
2. Paypal payment
I would like to pay with Paypal. How does it work?
At the end of the ordering process you can select the payment method: Bank transfer or Paypal. Please give the system a few seconds to react.
I've missed Paypal as payment method selected, I can still pay with Papypal?
Yes, that's forever. To do this, log into your own Paypal account and send your payment to: email@example.com. Please specify with your order number. (It is NOT a re-booking essential!)
Can Smila's World please change my order on Paypal?
The payment can not be changed by us, but that's no problem: see 2
Can I get a specific embroidery pattern for a smaller hoop?
Sorry, but that does not exist. First,
not every pattern is to shrink and then it's not even done quickly: the
pattern must be reduced, engravings or fillings are adjusted
individually, only then it can be converted into the desired format. Then the pattern must be tested as long to embroider it with no problems and has changed the last documentation. Depending on the number of hours to days work. I make it in time not just here to meet individual needs.
I'd like a single embroidery design,is this possible?
No, that does not exist. It's just too expensive. The embroidery designs are only sold as a set, as indicated in the shop.
4. Delivery of embroidery patterns and Ebooks
How do I get my embroidery file or my PDF?
You can download the data after payment. If you use Paypal, you download your files right away, if you pay via bank transfer it will take a couple of days. In both cases you will get a notification by email.